DESPATCH & SHIPPING

DESPATCH TIMES

The vast majority of our collection is made to order so that we can reduce waste and excess stock and our manufacturing footprint on the environment. It can take us up to 5 days to make your order but although it may take a little longer to receive your garment but you will know it has been produced with kindness.  If you need a product quickly for a special occasion please get in touch prior to ordering and we will try our best to get your order to you as quickly as possible.

     

UK ORDERS

All UK orders are despatched with Royal Mail. There is the option of Express and Standard delivery. All orders over £200 are qualify for free standard delivery. Delivery costs will be added to your order before payment is taken. All our orders are sent with a tracked service. After your order is despatched you will receive an email with tracking information. Our orders are shipped in compostable bags. If you would like to collect your order from our Margate store please select Pick up at checkout. 

If you have any queries regarding shipping please see our FAQ page or contact us at info@lesanimaux.com

 

INTERNATIONAL ORDERS

All international orders are despatched on a DDU (Delivery Duty Unpaid) basis. Please see our full terms and conditions for more details.  

Overseas delivery charges will be quoted and charged on a flat rate basis. Delivery times are estimates only and dispatch may be slightly delayed so please allow up to 30 days. If we are unable to perform the whole or part of the order due to any cause or event beyond our control we may by notice in writing to you cancel or suspend the order in whole or in part without liability. We may deliver separately the Goods which make up your order. Where we do so, you will only incur one delivery charge. Title to the Goods shall pass to you on payment in full of the price of the Goods. All international orders are despatched on a DDU (Delivery Duty Unpaid) basis.  

 

TRANSIT DAMAGE

You must inspect the goods at the place and time of delivery and notify us of any shortages, defects in the goods, or of any other complaint immediately and in any case within ten working days from the date the goods were delivered, failing which the goods will be deemed to have been accepted and to be in good working order. Our liability for short delivery is limited to making good the shortage. Where goods prove to be faulty, We will replace them without charge, or give a full refund within 30 days of the date of the delivery. Where goods are faulty or not as ordered, We will reimburse the cost of delivery back to us should we ask you to return them to us.

 

Zone	Delivery	Service	Delivery Time Scale	Price
UK Incl Jersey & Guernsey	Express	Royal Mail 24	1-3 Business days	£6
UK Incl Jersey & Guernsey	Standard	Royal Mail 48	2-4 Business days	£5
UK Incl Jersey & Guernsey	Free Standard - For orders over £200	Royal Mail 48	2-4 Business days	Free
UK	Free Collect from Margate store	n/a	n/a	Free
Ireland ( Republic)	Standard	International Tracked	3-5 Business Days	£13.50
Europe &  EU	Standard	International Tracked	3-5 Business Days	£13.50
Rest of the world	Standard	International Tracked	6-7 Business Days	£25